About Us


UI Hospitals and Clinics, including UI Children's Hospital, maintains an environment of inclusion where individual differences are respected and are welcome.

Our care is available to everyone, and our staff members ensure that patients and their guests are comfortable and accommodated as patients receive care.

Trained interpreters provide real-time interpretation and translation services for patients who are non-English speaking or who have hearing impairments. Patients and families can use these services during clinic visits, hospital stays or other communication with hospital staff. To request services or information please call 319-356-1967. TDD/TTY 319-356-4999.

To share a concern or complaint, please contact any staff member or contact the Office of The Patient Experience at 319-356-1802, or 6-1802 from a hospital phone, or by mail to:

Office of The Patient Experience
UI Hospitals and Clinics
200 Hawkins Drive
C100-A GH
Iowa City, IA 52242

For services of all types, please contact our Patient and Guest Services office, including Concierge Services:

Concierge Services
Phone: 319-356-1900