Frequently Asked Questions About Billing, Insurance, and Records

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How often will I receive a statement from University of Iowa Hospitals and Clinics?
At least once a month, you will receive a statement that lists what your insurance company still owes and what you owe. Statements continue until all payments are made in full.
Why does the statement show a total account balance when I have insurance coverage?
If your insurance plan does not cover the services you received, you are financially responsible for your charges.
What does an adjustment mean?
“Adjustment” refers to the portion of your bill that your hospital or doctor has agreed not to charge you.
What happens if I cannot make the payment in full?
In most cases, we can help establish a payment plan depending on your balances due. Partial payments made towards your balance will not stop collection activity unless you have made payment arrangements with us. Please call Patient Billing Services to discuss payment options:
Phone: 319-384-2196
Toll Free: 866-393-4605
May I pay by credit card over the phone?
Yes, we accept Visa, MasterCard, Discover Card, and American Express.
Why are there two charges for the same department and date of service listed on my bill?
We use a combined billing statement which means we bill you for both the doctor and the use of the facility and equipment on the same bill. This allows you to receive one bill and make one payment for both charges.
What happens if I see a mistake on my bill?
If you have billing questions, call UI Hospitals and Clinics Patient Billing Services:
Hours: Mon-Fri, 8 a.m.- 5 p.m
Phone: 319-384-2196
Toll Free: 866-393-4605
Why did I receive a bill for a doctor I did not see?
Medical professionals who assist in your care even though you may not meet them such as physicians who oversee the Residents, Physician Assistants and Nurse Practitioners as well as Pathologists, X-Ray and Imaging technicians involved in your care may be listed on your statement.
Why was my payment divided and applied to the bill in two separate places?
It could have been partly applied to the doctor portion and partly applied to the facility portion. We post your payment to the oldest charges first. On your billing statement, we itemize both the charges and your payments by date.
Where do I get the form that allows UI Hospitals and Clinics to bill my insurance?
An authorization form is found on this website to print, fill out and send back to us.
What are your budget plan guidelines?
Balances of $499.99 or less-3 months or less, Balances of $500.00 or more-12 months or less, with a minimum payment required of $25.
How can I get billing information for my adult child?
Your adult child has to sign a “release” for us to be able to provide you with any information about their account.
Where can I get a Release of Information form?
A release form is included on this website to print, fill out and send back to us.
How can I sign up for MyChart?
Register for MyChart now.
What kind of assistance do you offer?
UIHC offers Uncompensated Care for qualifying patients. You can talk to Patient Billing Services, Customer Service, or Financial Counseling.
How do I get an estimate for an upcoming procedure?
Financial counseling will be able to provide you with an estimate of upcoming charges. Please call 319-384-6275
Why are my bills so high- I already paid my co-pay at the time of the visit?
Deductible and co-insurance requirements per your contract benefits may be the additional responsibility.
Why am I getting calls from a collection agency?
After 120 billing cycle, your balances may transfer to an outside agency.
I called my insurance company, they said you have coded this wrong, can you re-code and re-bill it?
We can have it reviewed by coding and compliance.
Why am I being billed from your facility when I have never been there?
Labs and/or X-Rays from providers outside of UI Hospitals and Clinics for review, therefore will result in doctor charges for the reading of those labs/Xrays.