Billing Checklist

Follow this checklist to help ensure a smooth billing process.

Before your appointment

  1. Contact your insurance company to make sure you understand your benefits and your plan’s requirements.
  2. Confirm that UIHC is a contracted provider of services for your plan.
  3. Obtain a referral if required by your insurance company.  Discuss this with your primary care physician prior to scheduling an appointment with one of our specialists.
  4. Know the limitations of the referral and obtain an extension or expansion of the scope of the referral if needed.
  5. If you are a new patient to the University of Iowa Hospitals and Clinics or have experienced a change in your insurance coverage since your last visit, please contact our Pre-Access unit within Patient Financial Services to update prior to your appointment. You may contact 866-309-0832. This will decrease your wait time upon arrival to your appointment.

At check-in

  1. Bring your driver’s license and other form of identification.
  2. Bring your health insurance card.
  3. If you are a returning patient, let us know if your personal or insurance information has changed since your last visit.
  4. Alert the check-in staff if your visit is related to an accident, either motor vehicle accident related or liability, as this could change the responsible party information needed in order to bill appropriately.
  5. Be prepared to make a co-payment or deductible as needed.

After your visit

  1. Respond promptly to any requests from your insurance provider to ensure timely resolution of your charges.
  2. If you have an out-of-pocket balance due on a bill, please make timely payment.
  3. Call us if you have any questions or concerns about a bill or to make arrangement if you cannot pay your balance in full.