How to Read Your Bill

Your statement has three sections:

Statement Summary

A woman reading her medical bill

The statement summary section outlines all basic account information, including:

  • Previous Statement Amount
  • New Charges
  • Payments/Adjustments
  • Amount You Owe
  • Date Due

Important Information About This Account

Page 2 provides where to turn to for help, including:

  • Filing claims
  • Insurance coverage
  • Payments
  • Financial assistance

Account Detail

This section provides a description of services provided that comprise the billing statement, including:

  • Description of charges
  • Payments
  • Adjustments
  • Insurance claim number – this number appears on the Explanation of Benefits (EOB) notice from your insurance company.

The Account Detail page provides all payments and adjustments received since your last statement. The amount you owe includes any new charges since your last statement for which you are now responsible


For questions regarding your statement or to discuss payment arrangements, please call Patient Financial Services at:

Local: 319-384-2196
Toll Free: 866-393-4605
Hours: 8 a.m. to 5 p.m.
Monday through Friday
You may also contact us through MyChart

Pay your bill online 24/7