Billing, Insurance, and Records
The information presented here will help you better understand the billing process and prepare you in advance for your visit. By discussing expenses in advance with your physician, your insurer, and the hospital, you will be better able to manage your medical bills.
Medical costs are often unexpected and not all costs are covered by your insurance or Medicare. Please note that we offer various financial assistance programs as well as the opportunity to set up monthly payment arrangements to help make your payments more manageable.
Please take a moment to review the information in the following links to help you prepare for your medical visits.
- Pay your bill online 24/7
- Pay your bill now with a credit card (Visa, Master Card, Discover, and American Express).
- How to Read Your Bill
- Your bill has a section that summarizes all account information and a
section that highlights specific recent charges and adjustments.
- Payment Options
- Payments options include cash, check, money order, credit card (Visa, Master Card, Discover, American Express, alternative payments, and/or UI Staff ID.
- Billing Checklist
- Follow this checklist to ensure a smooth billing process.
- Financial Assistance
- There are services available for people who are unable to pay for their care.
- Medicare Coverage
- Medicare provides coverage for people who qualify.
- Insurance Coverage
- Coverage varies widely among insurance carriers and within plans that they offer. Your financial responsibility will vary depending on the type of service, type of professional providing the service, and your health insurance plan.
- Insurance Plans We Accept
- UI Hospitals and Clinics physicians have payor contracts with several regional and national insurance plans.
- Financial Counseling Services
- If your insurance plan is not accepted at UI Health Care , or if you do not have insurance (“a self-pay patient”), a financial counselor will meet with you prior to scheduling your appointment.
- Medical Record Requests
- You have a right to review, on request, a copy of your medical record and/or receive a copy of your medical record for reasonable copying charges.
- Patient Rights and Advocacy
- Information about your health and care is protected by a body of federal regulations referred to as HIPAA (Health Insurance Portability and Accountability Act).
- Frequently Asked Questions about Billing and Glossary of Insurance Terms
- Find answers to your questions about billing.