You have many rights and responsibilities as our patient. Your rights embrace:
- your medical care
- decision-making and your directives
- your election to allow experimental treatments
- your personal needs
- your contacts and communications
- your medical records
- your bill
- your discharge planning
- the manner in which problems are resolved
We invite you to read a brochure that lists your rights and responsibilities as a patient.
Advocates for Your Care
We train our staff to listen to patient concerns and the concerns voiced by family members or visitors. Then, they are to follow through with a thorough review and provide a response that describes how the issues were reviewed and actions that were taken to resolve them.
To share a concern or complaint, please contact any staff member or contact the Office of Patient Relations at 319-356-1802, or 6-1802 from a hospital phone, by e-mail at firstname.lastname@example.org or by mail to:Office of Patient Relations
UI Hospitals and Clinics
200 Hawkins Drive
Iowa City, IA 52242
Patients who express a concern, complaint, or grievance, will not have their future access to care compromised in any way.
If you have a further concern about the quality of your care, you may contact the Iowa Department of Inspections and Appeals in Des Moines at 515-281-4115.
If you feel your concern about safety or quality of care provided in the hospital has not been adequately addressed, you may also report your concern to the Joint Commission on Accreditation of Healthcare Organizations. Call 800-994-6610 or e-mail email@example.com.
Privacy of Your Records
Information about your health and care is protected by a body of federal regulations referred to as HIPAA (Health Insurance Portability and Accountability Act). HIPAA policies give you more control over who can see your private medical information. They also describe what health care providers can and can not do related to your protected health information.
Know Your Privacy Rights
We make every effort to keep you informed of your rights relative to HIPAA policies and any changes in our policy relative to the privacy of your records.
- You are welcome to read our privacy notice in English or Spanish.
- We keep on file a form in English or Spanish that you have signed acknowledging that you have read our privacy notice.
Knowing How Your Files Have Been Accessed
You may request a summary of accesses to your computerized medical record within the past month. This information includes the department, the division, and the name of the person who accessed your record, along with the date and time, and the function performed. To request a summary of computerized record access within the past month, contact the Office of Patient Relations at 319-356-1802.
Contact UsQuestion or Concern? Submit a question online
Local: 319-384-2196; Toll Free: 866-393-4605
Hours: Mon-Fri 8 a.m. to 5 p.m.
Financial Counselors: 319-384-6275; Toll Free: 866-452-8506
- Pay Your Bill Online
- How to Read Your Bill
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- Medical Records Request
- Patient Rights and Advocacy
- Frequently Asked Questions About Billing, Insurance, and Records
- Glossary of Insurance Terms