About Clinical Staff Office

The University of Iowa Clinical Staff Office (UI CSO), established in 1996, addresses the credentialing needs of various managed care organizations, hospitals, and other health care entities.

The verification process begins with a practitioner receiving and completing an Iowa Statewide Universal Practitioner Application, which is available in both hardcopy and electronic template. The form collects critical information regarding education, training, board certification, licensure, hospital privileges, and malpractice insurance. The form also asks necessary questions related to licensure sanctions, medicare/medicaid sanctions, felony convictions, and malpractice claim history. The information collected is then entered into the UI CSO Credentialing database and primary source verified including a query to the National Practitioner Data Bank. All information is held highly confidential, according to the UI CSO's strict security policies.

The information housed in the Credentialing Database allows the UI CSO to provide preprinted forms, applications, and reports. This capacity frees the practitioner from spending valuable time completing multiple forms/applications and decreases duplicative efforts. At recredentialing, the use of a preprinted application or profile means that the practitioner need only review, update, and attest to the information originally provided on the application.

The UI CSO verifies practitioner's credentials using criteria that is compliant with the National Committee on Quality Assurance (NCQA) and The Joint Commission.

The UI CSO routinely supports the credentialing and privileging processes that take place across University of Iowa Health Care and aims to reduce duplicative efforts and improve the verification process. Contracts with other clients may be establshed on a case-by-case basis.

Personal Experiences

"It was a dream come true when we found the UI CSO to perform all of our credentialing needs.  The staff are very dependable, dedicated, efficient and great to work with.  By their staff being so dependable I am able to focus on other duties as I know they will have all of our credentialing needs covered.  Thanks so much for such a great service."   

—Rachel Hobscheidt, Administrator, Westown Ambulatory Center, West Des Moines

“The University of Iowa Clinical Staff Office has always been very good to us.  Their processes have made my processes run a lot smoother.  The whole department is very good at what they do when it comes to handling any type of file that I give to them.  Turn-around times are exceptional—even in a complex situation.  We appreciate everything they do for us.”

—Ashley Cole, Medical Staff Coordinator/Administrative Assistant to VPMA, Trinity Muscatine

“You make our credentialing process so much easier and it’s a pleasure working with you on this.  All questions are answered immediately and you’ve been extremely accommodating when asked for extra information.”

—Marti Gortner, Assistant Director, Student Health Services
Division of Student Affairs, Illinois State University, Normal IL

“I absolutely love working with Doris.  She is always professional and very considerate.  I really appreciate all of the hard work that she does and how quickly we get the applications turned around!  Great job!”

—Stephanie M. Giberson, BA, RHIT, CHPE, Communications, Patient Access, Health Information Director
Credentialing Coordinator and Privacy Officer, Henry County Health Center , Mt. Pleasant IA 

“It has been a wonderful experience working with the UI Credentialing team.  As someone who was not fully versed in the credentialing process, I found comfort from the staff to ask all the silly questions.  They are always gracious in answering my questions, and even go the extra mile to hold my hand as I learn about the process.  Now that our in initial office credentialing process is complete, I know any time a question arises, they are just a phone call or email message away.  Very thankful for the team I work with!”

—Rachelle Rich, Belin-Blank Center

"The UI CSO provides highly competent and professional services associated with managed care credentialing requirements. The staff are extremely responsive, dependable, and willing to assist with a variety of requests from contracted payors."

—Megan C. Threlkeld, Account Representative, Managed Care Contracting, UI Health Care.

The Clinical Staff Office has centralized all aspects of the credentialing process for hiring physicians and ancillary personnel in our department and have been a tremendous help in providing updated documentation, keeping me informed of changes, and performing many of the tasks that we performed in our department.  The Clinical Staff Office personnel are dedicated, courteous, informative, efficient, knowledgeable, and I would not be able to perform my job without all of the help they provide. 

—Nancy Schaapveld, Department of Obstetrics and Gynecology

“For a clinical department as large as ours, speed, accuracy, and dependability in credentialing are absolutely essential.  The UI CSO provides all this with a staff that is friendly and responsive.  Four stars!”

—Laura Lenz, Department of Internal Medicine

The UI CSO is certified within NCQA's CVO Program for the following verification elements:

  • Application Processing
  • Education and Training
  • DEA Registration
  • License to Practice
  • CVO Application and Attestation Content
  • Malpractice Claims History
  • Medicare/Medicaid Sanctions
  • Ongoing Monitoring of Sanctions
  • Medical Board Sanctions
  • Work History

Clinical Staff Office Resources

Contact Information

Clinical Staff Office
C123 GH 200 Hawkins Drive
Iowa City IA 52242-1009
Main Phone: 319-384-9294
Fax: 319-384-9293
Email: CSO@healthcare.uiowa.edu