July 2014 - June 2015
The University of Iowa Hospitals and Clinics Administrative Fellowship provides select individuals with post-graduate experience in an academic medical center that fosters development as a healthcare professional. The UIHC Fellowship offers broad involvement, interaction, and exposure to the corporate operations of this nationally-ranked teaching hospital and health sciences campus. The position offers a complete perspective of the organization, its relationship with the UI Carver College of Medicine, and the healthcare market. The Fellow will work under the supervision of the CEO of the Hospital and for UI Health Care (the corporate partnership between UI Hospitals and Clinics, UI Carver College of Medicine, and UI Physicians).
The CEO of UI Hospitals and Clinics, Kenneth Kates, acts as preceptor to the administrative fellow and determines, with the fellow, the content of the fellowship. At the beginning of the fellowship, the fellow will meet with the preceptor to determine goals and project work interest. The fellow will have ongoing interaction with the entire administrative team and meet with the team regularly on a broad range of operational issues.
The term "structured flexibility" most accurately describes the design of the UIHC fellowship. The content of the experience is tailored to best match individual and organization needs. As such, the following components and characteristics provide a framework for defining the fellowship experience:
- Adoption of program goals and objectives, including periodic review with the CEO
- Open access to the CEO and the entire management staff
- Participation in senior management meetings, where direction, policy, and strategic planning issues are addressed for the hospital and UI Health Care
- Participation in central corporate functions (e.g. finance and general operations)
- Participation in the completion of special projects/programs central to the hospital and UI Health Care (e.g. Joint Commission preparation, budget development, clinical program analysis, etc.)
- Development of experience and expertise in at least one area of operation (in addition to involvement in issues relating to the overall operation of UI Health Care)
- Assumption of a partial role as the service representative for the Office of the CEO
- Participation in the educational process within the University of Iowa Graduate Program in Health Management and Policy
- Relationship with the organization that allows for the maintenance of objectivity
- Environment which encourages constructive criticism
- Primary focus on the fellow's assimilation of knowledge, development of attitude and philosophy toward the field, and further refinement of a management style
- Intention of broadening the range of post-fellowship employment opportunities by providing exposure to a various corporate activities of the hospital and UI Health Care
- Commitment of the entire staff to integrate the fellow for a well-rounded experience
The UIHC Administrative Fellowship involves a one-year commitment. A second-year option is dependent upon mutual agreement of the fellow and the CEO. Fellows will receive a competitive salary, plus generous benefits.
Current Administrative Fellows
|Levi Kannedy, MHA '13
University of Iowa
|Joe Czemiak, MBA-H '13
Union Graduate School
Past Administrative Fellows
Jonathan Bluemke, MS-HSM
Aurey Kramer, MHA
Garen Carpenter, Special Assistant to the CEO, UIHC
Jennifer Thompson, Operations Planner for UI Children's Hospital
Rebecca O' Rourke, Interim Director of Dialysis, UIHC
Robert Jones, Administrator for the Center for Digestive Diseases, UIHC
Denise Rettig, Manager of Strategic Business Planning, UIHC
Jeff Evans, Vice President- Information and Technology, Hannibal Regional Healthcare System
Jorge Galva, Vice President of Operations, Dorado Health, Inc.
Eric Bloom, Business Manager, Dartmouth-Hitchcock's Outpatient Surgery Center
Traci Spray, Director of Clinical Operations at New York-Presbyterian Hospital
Rebecca Wieczorek, Director of Neurology & Neurosurgery, University of Wisconsin Hospital & Clinics
Chris Klitgaard, President, Precision Revenue Strategies, Inc.
Michael Trachta, Executive Vice President and COO, Mercy Medical Center
Shane Cerone, Senior Vice President and COO, William Beaumont Hospital
Kevin Kirchen, Vice President for Hospital Operations, Strategic Areas and Program Development, NYU Langone Medical Center
Selected Previous Fellow Projects
Administrative Leadership Rounding Program
The fellow developed and implemented an Administrative Leadership Rounding program, based on Studer principles, for the Senior Management Team.
Capstone Teaching Assistant
The fellow had the opportunity to be the Teaching Assistant for the University of Iowa's MHA Capstone course while redesigning course activities and case assignments for the course's students.
Clinical Outcomes Dashboard
The fellow developed an institutional balanced dashboard used by the Senior Management Team to monitor progress and drive change in the organization.
Efficiency of Operational Procedures
The fellow facilitated spot financial audits on ambulatory clinics to ensure clinics maintain effective and efficient operational procedures. This process has identified areas of opportunity resulting in several clinics conducting further drill-down to verify charges are in sync with patient visits.
The fellow managed the recruitment of future fellows, coordinating the application period, interview process and on boarding for new fellows.
The fellow coordinated the writing of an 80-page grant worth $100 million grant aimed to fund 40% of a new UI Children's Hospital.
Implementation of Service Excellence Ambassador Program
The fellow was part of a small committee that planned and implemented the new Service Excellence Ambassadors program; the 'red jackets' meet, greet, assess, and assist patients and visitors as they navigate through our organization.
Service Excellence - The Iowa Experience: Excellence Every Time
The fellow managed the development and coordination of the first large-scale Service Excellence event training that included almost 1,200 staff in two days at the Iowa Memorial Union.