Current Administrative Fellows
Levi Kannedy, MHA
University of Iowa
Joseph Czerniak, MBA
Union Graduate College
Past Administrative Fellows
Jonathan Bluemke, MS-HSM
Aurey Kramer, MHA
Garen Carpenter, Special Assistant to the CEO, UIHC
Jennifer Thompson, Operations Planner for UI Children's Hospital
Rebecca O' Rourke, Interim Director of Dialysis, UIHC
Robert Jones, Administrator for the Center for Digestive Diseases, UIHC
Denise Rettig, Manager of Strategic Business Planning, UIHC
Jeff Evans, Vice President- Information and Technology, Hannibal Regional Healthcare System
Jorge Galva, Vice President of Operations, Dorado Health, Inc.
Eric Bloom, Business Manager, Dartmouth-Hitchcock's Outpatient Surgery Center
Traci Spray, Director of Clinical Operations at New York-Presbyterian Hospital
Rebecca Wieczorek, Director of Neurology & Neurosurgery, University of Wisconsin Hospital & Clinics
Chris Klitgaard, President, Precision Revenue Strategies, Inc.
Michael Trachta, Executive Vice President and COO, Mercy Medical Center
Shane Cerone, Senior Vice President and COO, William Beaumont Hospital
Kevin Kirchen, Vice President for Hospital Operations, Strategic Areas and Program Development, NYU Langone Medical Center
Selected Previous Fellow Projects
Administrative Leadership Rounding Program
The fellow developed and implemented an Administrative Leadership Rounding program, based on Studer principles, for the Senior Management Team.
Capstone Teaching Assistant
The fellow had the opportunity to be the Teaching Assistant for the University of Iowa's MHA Capstone course while redesigning course activities and case assignments for the course's students.
Clinical Outcomes Dashboard
The fellow developed an institutional balanced dashboard used by the Senior Management Team to monitor progress and drive change in the organization.
Efficiency of Operational Procedures
The fellow facilitated spot financial audits on ambulatory clinics to ensure clinics maintain effective and efficient operational procedures. This process has identified areas of opportunity resulting in several clinics conducting further drill-down to verify charges are in sync with patient visits.
The fellow managed the recruitment of future fellows, coordinating the application period, interview process and on boarding for new fellows.
The fellow coordinated the writing of an 80-page grant worth $100 million grant aimed to fund 40% of a new UI Children's Hospital.
Implementation of Service Excellence Ambassador Program
The fellow was part of a small committee that planned and implemented the new Service Excellence Ambassadors program; the 'red jackets' meet, greet, assess, and assist patients and visitors as they navigate through our organization.
Service Excellence - The Iowa Experience: Excellence Every Time
The fellow managed the development and coordination of the first large-scale Service Excellence event training that included almost 1,200 staff in two days at the Iowa Memorial Union.