Office of Patient Relations

We train our staff to listen to patient concerns and the concerns voiced by family members or visitors. Then, they are to follow through with a thorough review and provide a response that describes how the issues were reviewed and actions that were taken to resolve them.

To share a concern or complaint, please contact any staff member or contact the Office of Patient Relations at 319-356-1802, or 6-1802 from a hospital phone, by e-mail at patient-reps@uiowa.edu.

Patients who express a concern, complaint, or grievance, will not have their future access to care compromised in any way.

If you have a further concern about the quality of your care, you may contact the Iowa Department of Inspections and Appeals in Des Moines at 515-281-4115.

If you feel your concern about safety or quality of care provided in the hospital has not been adequately addressed, you may also report your concern to the Joint Commission on Accreditation of Healthcare Organizations. Call 800-994-6610 or e-mail complaint@jointcommission.org.