Billing, Insurance, and Records
Your charges for hospital and/or clinic services and professional
fees/services will be combined into one
bill. You are responsible for paying your bill in full by the
designated due date on the billing statement. If you have a question
about your bill or are unable to pay the balance in full, please contact
Patient Financial Services.
Phone:
- Local: 319-384-2196 or Toll Free: 866-393-4605
Hours: 8 a.m. to 5 p.m. Monday through Friday
Pay your bill online 24/7
If you live outside of Iowa and do not have domestic (U.S.-based) health insurance, you will be asked to pay for services before seeing a physician, unless it is a medical emergency.
Delinquent accounts are referred to outside collection agencies for recovery when full payment has not been received after a prescribed number of written and verbal contacts with you or the responsible party.
Our financial counselors can help you identify potential payment assistance from federal, state, and local programs. They can be reached at (319) 384-6275 or uihc-fc@uihc.uiowa.edu
Patient Financial Guidelines
Your bill has a section that summarizes all account information and a section that highlights specific recent charges and adjustments.
UI Hospitals and Clinics physicians participate with the Medicare program.
Coverage varies widely among insurance carriers and within plans that they offer. Your financial responsibility will vary depending on the type of service, type of professional providing the service, and your health insurance plan.
UI Hospitals and Clinics physicians have payor contracts with several regional and national insurance plans.
You have a right to review, on request, a copy of your medical record and/or receive a copy of your medical record for reasonable copying charges.
Information about your health and care is protected by a body of federal regulations referred to as HIPAA (Health Insurance Portability and Accountability Act).